Description

JOIN OUR GROWING TEAM & START YOUR CAREER WITH THE LARGEST TAX COLLECTOR IN PENNSYLVANIA!
BERKHEIMER TAX INNOVATIONS IS NOW HIRING INBOUND CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA!*Train Onsite- Hybrid Work from Home after Training*Do you like to be challenged and learning new things? Are you someone who enjoys helping others and problem solving?Come join Berkheimer Tax Innovations' Customer Service team in Bangor, PA!Tax experience is not required - We will train you!

WHAT YOU'LL DO:

As an Inbound Customer Service Representative, you will enjoy finding solutions to better serve our taxpayers, by quickly answering inbound phone calls, researching and problem solving.

Responsibilities include:

Answer phones in a busy call-center environment
NO COLD CALLING!
Maintain positive & timely communication with customers
Use problem solving skills to answer difficult taxpayer inquiries
Exhibit patience & understanding when handling taxpayer issues
Navigate & research between numerous accounts & software programs
Meet personal, company, & client production goals

SCHEDULE + LOCATION:

Full-time schedule
- Monday - Friday, 8 am - 4:30 pm
- No weekends!
On-site in our Bangor, PA office
- Once released from initial trainings (~4 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained

PAY + BENEFITS:

$15.20/hour + monthly bonus opportunity on top of hourly rate!
NEW HIRE BONUS!
On the job, paid training to help you succeed
Medical, Dental, Vision & Life Insurance
Paid Holidays, Vacation, Sick, and Personal Time
Wellness Program including physical, emotional, and financial wellness
401(k) with Profit Sharing
Employee Assistance Program
Voluntary Benefit Plans
FSA & HSA Options
Casual business work environment

Requirements

High School Diploma or equivalent
Minimum 1-3 months related experience and/or training
Excellent attitude
Computer and keyboarding skills
Willingness to learn a wealth of Pennsylvania tax information
Prior clerical experience and/or customer service experience is helpful, but not required

WHY WORK FOR BERHEIMER TAX INNOVATIONS? You will be part of a company that has been supporting your local communities for over 80 years. The dedication to our communities is just as important as our dedication to our employees! At Berkheimer Tax Innovations you will be a valued member of our team. We provide extensive on-the-job training, a supportive team environment, and resources to contribute to your overall success. Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions are subject to a clean drug screen and successful background check including professional references.

Berkheimer Tax Innovations

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